Welcome to Berkshire Gifts and Baskets

Contact Us Phone: (413)-445-5448 Fax: (413)-445-4323 Online: Berkshire Gifts and Baskets or BGBMA.com	About Us Berkshire Gifts and Baskets is a family owned business. We are located in the historic town of Lanesborough, Ma. 01237. If you need help please email the postmaster at bgbma.com.	Policies - Guarantee - Returns and Substitutions - Delivery and - Shipping - Security Terms of Use
Ordering Online Ordering Payment Options International Orders

Please NOTE: Till further notice all current shipments are sent UPS Ground.

» Ordering
» Delivery
» Payment and Fees
» Guarantee
» Coupons and Promotions
» General

ORDERING
Q. How do I know that my order was received and will be delivered?
A. Once your order has been validated you will receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service about the status of your order.

Q. How can I place an order over the phone?
A. You may order online 24 hours a day, or by phone between (9:00 AM and 5:00 PM) Monday thru Friday. For customer service questions we are available Monday through Friday 9:00 AM to 5:00 PM, and Saturday 9:00 AM to 12:00 PM, Eastern Time. We are closed on certain holidays, please call. Till further notice all return calls will be made within 1 business day.

Q. What if I do not want to input my credit card number through the Internet to place an order?
A. We use PayPal for all our order checkout process. Please visit PayPal at www.paypal.com to learn more on PayPal Security. BGBMA.Com is commited to your privacy and security.

Q. What else do I need to know about placing my order online?
A. Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.

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DELIVERY
Q. When can I expect delivery of my order?
A. All products are delivered by the end of day on the requested delivery date. If you have requested a specific delivery time, we have notified you via email regarding our inability to 'guarantee' your delivery time. We will do our best to meet your request. Please ensure that we have all your correct contact information.

Please note: Shipping delays may be experienced due to severe weather conditions (i.e. hurricanes, tornadoes, sever snow or rain storms, flooding, etc.). These situations are considered to be out of our control and are not eligible for refunds of shipping charges.

Q. Can I have a gift shipped to a P. O. Box?
A. In order to ensure the quality of your gift and because some gifts contain non-alcoholic wine, we are unable to ship to a P. O. Box. Our gifts are shipped via UPS and USPS or at times FedEx.

Q. Do you deliver outside of the United States?
A. No, not at this time. Please keep checking our web site for updates.

Q. Do you deliver to hospitals and funeral homes?
A. Yes. Please call customer service for arrangements.

Q. How can I ensure my gift will be delivered on a specific date?
A. Ground shipping* does not ensure delivery on a specific date. It can take up to 7 business days to deliver your gift depending on the destination and time of year (delivery times during the holiday season are typically longer). 2-day or 3-day shipping options will ensure delivery by the end of the day on the selected delivery date. *Please select Overnight Delivery via UPS or FedEx in the Shopping Cart to guarantee a specific delivery date.

Q. I am sending a gift to a business. How I can be sure it doesn't arrive on Saturday?
A. By choosing specific delivery dates, we will be sure your gift does not get delivered on the weekend or after 6pm. Gifts delivered via UPS or FedEx are not usually delivered on a Saturday unless specifically chosen by you.

Q. My order wasn't delivered on time. I would like a refund. How should I proceed?
A. Please contact our customer service so that we may help to resolve the issue. But please be aware that Shipping delays may be experienced due to severe weather conditions. These situations are considered to be out of our control and are not eligible for refunds of shipping charges. i.e. hurricanes, tornadoes, sever snow or rain storms, flooding, etc.

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PAYMENT AND FEES

Q. What forms of payment do you accept?
A. We accept most major credit cards, including American Express, MasterCard, Visa, and PayPal. All payments must be in U.S. funds. Prices may vary based on location and availability.

Q. Will I have to pay sales tax on my order?
A. Some states require that we collect sales tax, generally on the full amount of the order including delivery.

Q. Are there any additional fees or charges?
A.The fees or charges vary depending on the gift.

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GUARANTEE
Q. Do you guarantee my order?
A. Yes. All products ordered are covered by our 110% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of our product please contact our customer service. Your complete satisfaction is our goal. *Please read all disclaimers regarding our delivery policy and substitution policy.

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GENERAL
Q. What are your hours of operation?
A. You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 9:00 AM to 5:00 PM, and Saturday 9:00 AM to 12:00 PM, Eastern Time. Call for holiday hours or visit our web site.

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Berkshire Gifts and Baskets (BGBMA) was founded in 2007 by Owner Sue Koziara who excited to share a wonderful idea of providing customers a full-service gifts company packed with quality and convenience.

At Berkshire Gifts and Baskets (BGBMA), Sue understands that our gifts must be a worthy representation of our customers. She also understands that a gift should be simple, fun, joyous and a pleasant experience because the act of gift giving is an expression of support for that favorite person to which your sending it. Whatever your gift needs are, Berkshire Gifts and Baskets (BGBMA) is here to help you by treating you with respect, courtesy, and a calm voice each and every time you do business with us.

Our corporate headquarters is located in Lanesboro, Massachussetts where our production facilities, customer service and corporate offices are located. Our wonderful gifts and baskets are hand designed and packed with love and care to be shipped directly to your recipient's door within days.